Description: 


Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Phoenix , AZ or Rapid City, SD or Fargo, ND or Bismarck, ND or Pewaukee, WI 

 

Job Summary

Supports the day-to-day activities of defined projects within the Enterprise Team as it relates to the overall coordination of material and logistics services. Provides quality service to our customers. Works closely with Enterprise Project Managers to assist in managing the flow of materials and services to the customer to meet and exceed sales and gross profit objectives. Aids Enterprise Project Managers in expediting material and delivery of products to customers and job sites. Actively participates in coordinating, analyzing and acting upon information and feedback of customer needs, pricing, products, competition and procedures.

Responsibilities

Essential Functions

  • Works closely with Enterprise Project Managers to assist in managing the flow of materials and services to the customer to meet and exceed sales and gross profit objectives.
  • Prepares submittal drawings, places orders and hold orders on secured projects, and releases hold orders after submittal approval. 
  • Manages and updates Enterprise Project Managers and customers of material delivery status. 
  • Provides assistance to Enterprise Project Managers in expediting material and delivery of products to customers and job sites.
  • Actively participates in coordinating, analyzing and acting upon information and feedback of customer needs, pricing, products, competition and procedures.
  • Provides assistance in purchasing functions, product evaluations and code descriptions, inventory management, pricing development and other related services.
  • Coordinates with the Enterprise Project Managers and Customer Financial Services staff to resolve customer billing problems resulting from errors in the quotations process, pricing, shipping, delivery or other customer service or credit areas.
  • Performs all aspects of the job as accurately and efficiently as possible while always providing service excellence. 
  • Assists with spot quotations for ongoing Enterprise projects. 
  • Assists with training new employee-owners and actively contributes to the group in order to perform work, fulfill objectives and manage projects. 

Non-essential Functions

  • Attends sales meetings and training programs as required. 
  • May assist with sales meetings and trade shows as needed.
  • Performs other duties as assigned by supervisor or other designate.

Qualifications

  • Minimum of a business or trade degree preferred or the equivalent in work experience.
  • Minimum of two years of prior customer service, quotation or sales experience with strong knowledge of electrical products and systems preferred.
  • Comprehensive knowledge of product lines and applications, alternate product substitutes and supplier pricing policies preferred.
  • Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), Internet, email and SAP enterprise resource planning software preferred.

Skills and Abilities

  • Technical ability to understand electrical systems and product applications with prior electrical distribution experience preferred.
  • Technical ability to read blueprints.
  • Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.
  • Excellent customer service skills include being competent, accurate, responsive, and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

  • Lift from Waist:
    • < than 10 lbs. – Not at all
    • 10 to 25 lbs. – Not at all
    • 26 to 50 lbs. – Not at all
    • 51 to 75 lbs. – Not at all
    • 75 to 100 lbs. – Not at all
    • 100+ lbs. – Not at all
  • Lift from Floor:
    • < than 10 lbs. – Frequently
    • 10 to 25 lbs. – Frequently
    • 26 to 50 lbs. – Frequently
    • 51 to 75 lbs. – Not at all
    • 75 to 100 lbs. – Not at all
    • 100+ lbs. – Not at all
  • Carried for Distance:
    • < than 10 lbs. – Not at all
    • 10 to 25 lbs. – Not at all
    • 26 to 50 lbs. – Not at all
    • 51 to 75 lbs. – Not at all
    • 75 to 100 lbs. – Not at all
    • 100+ lbs. – Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

  • Sitting (a continuous period of being seated) – Continuously
  • Standing (for sustained periods of time) – Frequently
  • Walking (moving about on foot to accomplish tasks) – Frequently
  • Bending/stooping (downward and forward) – Occasioanlly
  • Crawling (moving about on hands and knees or hands and feet) – Not at all
  • Climbing/Walking Stairs (ascending or descending) – Frequently
  • Reaching (extending arms in any direction) – Frequently
  • Crouching/squatting (bending the body downward and forward by bending leg and spine) – Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) – Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) – Occasionally
  • Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) – Continuously
  • Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) – Occasionally
  • Pushing/Pulling (using upper extremities to press against or draw or tug) – Occasionally
  • Grasping (Applying pressure to an object with the fingers and palm) – Continuously
  • Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) – Continuously
  • Talking (expressing or exchanging ideas by means of the spoken word) – Frequently
  • Driving (the control and operation of a motor vehicle) – Occasionally
  • Desk work (work usually performed at a desk) – Continuously
  • Use of a computer – Continuously
  • Use of a telephone – Frequently
  • Hearing (Perceiving the nature of sounds at normal speaking levels) – Continuously
  • Exposure (to adverse weather & temperature conditions) – Not at all
  • Travel (travel needed to perform job duties) – Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with over 100 locations in 24 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values
As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Mission
Border States provides value to our customers by delivering innovative product and supply chain solutions.

Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .

Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

 

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

 

Equal Opportunity For All

It’s not just the law.  It’s something  we’ve believed in since our founding.  We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

 

Drug Free/Smoke Free workplace