Job Description

Position Summary:

This role is responsible for monitoring and assisting credit challenged customers who do not currently qualify for a home mortgage. The MLCS will work with potential homebuyers to educate them on qualifying for a home loan. The MLCS will also review with the homeowner their financial history and p

Primary Duties and Responsibilities:

Work closely with EAGLE Division Manager, Loan Officers, and NHCs to assist in educating and training of referring potential customers to EAGLE’s Home Buyer Solutions Group
Review credit history with customers
Utilize credit expert reports to determine best course of action to improve overall credit
Counsel customers on action plan to resolve credit issues
Obtain Homebuyer Education certificates for customers provided by an MI partner depending upon location
Review and educate customers on how to create a budget and save funds for down payment and home ownership using budget forms & materials provided with the Homebuyer Education programs
Be able to determine by reviewing a credit report and weighing the results of simulations the best actions customers can complete to increase overall credit rating
Obtain written commitment from customers to enroll in HBSG, HBSG Enrollment and Acknowledgement Form
Follow up with customers on status of action plans completed
Update and track all communication with customers through pipeline management/Dispute Suite
Provide and update notes for reporting to EAGLE divisions on customer status in Homebuyer Solutions Group

Education and Experience Requirements:

Four year college degree (preferred)
2+ years mortgage banking experience (preferred)
Knowledge of various loan programs and credit and qualifying requirements
Ability to read, analyze, and communicate results of technical data, credit reports
Ability to effectively present information and respond to questions
Effective communication skills both verbal and written. Ability to convey complex issues in a positive and simple manner to customers
Results oriented
Team Player with ability to work well under pressure
Possess positive and professional attitude and represent company in a positive manner
Provide outstanding customer service, work well under pressure and be a team player
Excellent time management skills, able to handle multiple responsibilities
Possess strong work ethic, integrity and loyalty
Experience utilizing Excel, Word, and CRM system
Advanced Internet and Email skills


Regular interaction with EAGLE Division Managers, Loan Officers, Home Building Division, New Home Consultants, prospective home buyers.

Additional Requirements:

Requires the ability to operate a personal computer, typewriter, calculator, fax machine, copier, scanner, climb stairs, bend, stoop, reach, lift, move and carry materials and supplies weighing 20 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator.

Interact well with other associates
Possess positive and professional attitude and represent company in a positive manner
Provide outstanding customer service, work well under pressure and be a team player
Possess excellent organization and analytical skills
Possess excellent oral and written communication skills
Strong computer skills with knowledge of Word and Excel
Understand and follow posted work rules and procedures
Accept constructive criticism
Work weekends and evenings as needed