Job Description

Overview

POSITION SUMMARY: 

Interfaces with homebuyer and trade partners to diagnose, schedule and complete warranty service work.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Schedule and supervise trade partner repairs in homes after delivery to homeowner.
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
  • Work with Customer Service Manager on special projects as needed.
  • Participate and attend department meetings.
  • Keep accurate service request logs and documentation of all work performed.
  • Perform all other duties as assigned.

Qualifications

EDUCATION AND ADDITIONAL REQUIREMENTS:

  • Three (3) years of residential, customer care or construction field experience required
  • High school diploma or GED preferred, but will accept equivalent work experience
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word and Excel
  • Excellent communication skills, verbal and written
  • Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
  • Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player

PHYSICAL REQUIREMENTS:

 

This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing 25 pounds or less.  Finger dexterity required to operate a computer keyboard, calculator and telephone equipment.  

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Type

Regular Full-Time